The term “learning disability” describes a range of information processing disorders that can affect how a person acquires, organizes, expresses, retains, understands or uses verbal or non-verbal information. Examples include dyslexia (problems in reading and related language-based learning); dyscalculia (problems in mathematics); and dysgraphia (problems in writing and fine motor skills).
It is important to know that having a learning disability does not mean a person is incapable of learning, but that the person learns in a different way.
Learning disabilities can result in different communication difficulties for people. They can be subtle and can interfere with the person’s ability to receive, express or process information. You may not know that a person has a learning disability unless you are told.
Types of assistance used: alternative technology for writing, calculator, scanning or reading technology, and tape recorders, mini pocket recorders.
Tips:
- Speak naturally, clearly and directly to the person.
- Allow extra time if necessary.
- Communicate in a way that takes into account the person’s disability.
- Be patient and be willing to explain something again, if needed.
For more tips on providing accessible customer service, please see our TDSB Training Guide on the AODA (193K 10/29/2019)
If you have any questions please feel free to email - accessibility@tdsb.on.ca